Failure to Address Resident Council Grievances on Food Temperature
Penalty
Summary
The facility failed to make ongoing efforts to resolve grievances presented by the Resident Council/Food Committee regarding food temperatures. Meeting minutes from June and July 2025 documented that residents repeatedly expressed concerns about meals, specifically that coffee and French fries were not served at desired temperatures, and that overall food temperatures were unsatisfactory. Concern forms were generated after these meetings. Multiple resident interviews confirmed that meals, including those served in the main dining room, were not consistently at preferred temperatures, and one resident reported that her food was sometimes not edible. A test tray conducted during a lunch meal further revealed that the food was not palatable. The DON confirmed that these concerns were documented in the meeting minutes and had been voiced by residents over multiple months.