Failure to Provide Effective Communication Training to Staff
Penalty
Summary
The facility failed to provide required training on effective communication to five out of ten reviewed staff members, as evidenced by a review of facility policy, personnel in-service training records, and staff interviews. The facility's policy mandates that all new and existing staff receive training on effective communication, among other topics, as part of its training program. However, documentation showed that a nurse aide, an occupational therapist, a registered nurse, a housekeeping employee, and a dietary employee did not have records of completing effective communication in-service education within the required timeframes based on their hire dates. During an interview, the Nursing Home Administrator confirmed the lack of effective communication training for these staff members. The deficiency was cited under state regulations regarding the responsibility of the licensee, management, and staff development. No information was provided regarding any residents directly affected or any immediate consequences resulting from this deficiency.