Delayed Refund of Resident Funds After Discharge
Penalty
Summary
The facility failed to convey a discharged resident's funds within the required 30-day period and did not provide a final accounting of those funds upon discharge. Clinical record review showed that a resident was admitted and later discharged from the facility, with a final billing statement indicating a credit balance of $638.00. This refund was not issued until several months after discharge, as a check was processed on May 30, 2025, despite the resident having left on February 27, 2025. Staff interviews revealed that the delay was due to an error with a third-party billing system, which required the transaction to be reversed and reprocessed. The Business Office Manager confirmed that the standard process is to issue refunds within 30 days, and the DON had no additional information regarding the delay.