Failure to Timely Communicate Grievance Resolution to Resident
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to provide a timely response to a resident's grievance as required by its own policy. A resident submitted a grievance regarding food concerns, specifically not being served her meal in a timely manner and at the appropriate temperature. Although the grievance form was marked as resolved and signed by the dietary manager and grievance officer, there was no documentation indicating that the resident was notified of the resolution or the method and date of notification. Interviews confirmed that no follow-up communication was made to the resident regarding the outcome of her grievance, despite facility policy requiring resolution and communication within five working days.