Failure to Respond to Resident Council Concerns on Call Light Response
Penalty
Summary
The facility failed to respond to concerns raised by the resident council regarding staff response to call lights over a six-month period. According to the facility's Resident Council policy, a designated staff member is responsible for communicating resident concerns to the administration and ensuring responses are documented and reviewed. However, review of resident council minutes for six consecutive months showed that concerns about call light response were repeatedly documented without any evidence of follow-up actions or communication from administration. During a group interview, the majority of residents expressed ongoing dissatisfaction, stating that their concerns were not addressed or resolved. The Nursing Home Administrator confirmed that the facility did not respond to these concerns in a timely manner during the specified period.