Failure to Promptly Address Resident Grievance Regarding Call Light Response
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to ensure prompt efforts were made to resolve a resident's grievance as required by its own policy and regulatory standards. A resident who was admitted with a right arm fracture and attended a care plan meeting with family expressed concerns about staff not answering call lights. Although the facility's grievance policy requires that concerns be documented, investigated, and resolved in a timely manner, there was no evidence that a grievance form was completed or that the concern was investigated and resolved. Review of the facility's complaint log for the relevant month did not show any record of the grievance, and the Director of Nursing confirmed that the process was not followed for this resident's concern.