Failure to Maintain Clean, Homelike Environment and Resident-Centered Dining
Penalty
Summary
The facility failed to maintain a clean, safe, and homelike environment on both the first and second floor nursing units, as evidenced by multiple observations and staff interviews. In one resident's room, two brown water-stained ceiling tiles were observed, while another resident's room had five brown water-stained ceiling tiles. Additionally, paper and plastic trash were found on the floors in the hallways of the first floor unit. These conditions were not in accordance with the facility's policy, which requires a clean, sanitary, and orderly environment with pleasant, neutral scents. During meal service observations, residents in the dining/activities room were not provided with drinks or fluids on their lunch trays, and staff informed residents that no juice was available. Furthermore, clothing protectors were not offered to residents during lunch service, contrary to the facility's policy. The serving of lunch trays at one table was also significantly delayed, with the last resident at the table receiving their meal 20 minutes after the first. These actions and inactions demonstrate a failure to provide a comfortable and resident-centered dining experience as outlined in facility policy.