Failure to Provide Palatable, Attractive, and Properly Tempered Food and Drink
Penalty
Summary
Surveyors identified that the food and nutrition department failed to ensure that foods and drinks were palatable, attractive, and served at safe and appetizing temperatures. Observations during the noon meal service revealed that cold foods, such as tuna salad, macaroni salad, fruit, and tomato basil salad, were served at temperatures significantly above the expected range for cold foods, with readings between 60 and 75 degrees Fahrenheit. Additionally, residents were not offered milk, and juice was served despite not being listed on the menu. The posted menu also lacked planned drinks. Interviews with the director of dietary services confirmed that routine temperature checks were required but not effectively implemented, and the food committee meeting minutes documented ongoing resident dissatisfaction with food temperature, taste, and appearance. Multiple residents reported dissatisfaction with the palatability, presentation, and variety of foods and beverages. Complaints included receiving unappetizing meals, foods mixed together on plates, difficulty identifying foods, and not receiving preferred items or condiments. Some residents stated that their dietary preferences and requests, such as for salad platters or avoidance of certain foods, were not honored despite being communicated to staff. These findings were corroborated by both resident interviews and staff confirmations, indicating a systemic failure to meet residents' dietary needs and preferences as outlined in facility policy.