Failure to Properly Identify and Manage Residents' Personal Clothing
Penalty
Summary
The facility failed to ensure that residents' clothing was properly identified and managed, as required by facility policy. Specifically, two residents' personal clothing was not labeled with their names, resulting in delays and confusion in returning laundry. One resident and their relative reported waiting approximately two weeks for personal laundry to be returned. Interviews with laundry aides revealed that the lack of labeling by nurse aides led to ongoing delays, with personal items left unclaimed until complaints were made. Observations in the laundry room showed residents' clothing mixed with bed linens and a pile of unidentified clothing. Additionally, review of facility grievances over two months showed ten complaints related to laundry delays and missing items, and one report documented that a deceased resident's belongings were returned to family in a wet condition.