Failure to Maintain Resident Dignity and Respect
Penalty
Summary
Surveyors identified that the facility failed to maintain resident dignity and respect for three residents. One resident with hearing impairment and cognitive intactness was observed being approached from behind by a nursing aide, who pulled the resident's shoulders back roughly into a wheelchair and spoke in a loud tone, instructing the resident to sit back and pick up their feet. The resident's care plan specified the need for direct communication, including facing the resident and establishing eye contact, which was not followed during this interaction. Two other cognitively intact residents reported staff making disrespectful and dismissive remarks. One resident stated that when they required frequent assistance to the bathroom due to illness, staff questioned them with, "What's your problem," and responded, "That's not my job," when asked to change bedding. Another resident reported that staff were rude and rough during care, making comments such as, "What do you want, stop complaining." These actions and statements were inconsistent with the facility's policies on resident rights and communication, as well as the residents' care plans.