Failure to Post Required Department of Health Contact Information
Penalty
Summary
The facility failed to ensure that the required Department of Health contact information was posted and readily accessible on both nursing floors. During observations, it was found that there were no postings for the Department of Health contact information on the first floor nursing unit, and the only posting in the lobby area contained an outdated phone number. On the second floor, the only visible posting was in Spanish, with no English version available. Clear plastic coverings intended for these notices were empty on both floors. The Director of Social Services confirmed the absence of the required postings and explained that one resident sometimes removed the paper, but at the time of the survey, no current postings were present. Resident interviews during a council meeting revealed that several residents were unaware of where to find information on how to contact the State Department of Health within the building. The Nursing Home Administrator confirmed that the postings had been removed during recent bathroom renovations and had not been replaced. The lack of accessible and accurate postings for the Department of Health contact information was observed and confirmed by both staff and residents.