Failure to Promptly Address Resident Council Grievances on Food Temperature and Flies
Penalty
Summary
The facility failed to promptly address grievances raised by the Resident Council regarding food temperatures and the presence of flies in the dining room. Resident Council meeting minutes from three consecutive months documented repeated concerns about these issues. During each meeting, residents were told to report food temperature concerns immediately and were reminded of ongoing pest control efforts, but no evidence was provided to show that the facility took prompt or effective action in response to the Council's repeated complaints. Interviews with residents confirmed that their concerns about cold food and flies were brought up multiple times without resolution. Pest control records showed no treatments for flies during the relevant months, and there was no documentation of new interventions after the initial purchase of a fly catcher. Facility leadership acknowledged the ongoing complaints but did not implement additional measures to address the issues, and tray audits were only conducted prior to the reported concerns.