Failure to Maintain Safe, Sanitary, and Comfortable Environment
Penalty
Summary
The facility failed to maintain a safe, sanitary, and comfortable environment for residents, as evidenced by multiple unresolved maintenance and cleanliness issues in resident rooms, hallways, and bathrooms. Resident Council Minutes over several months documented repeated requests from residents for deep cleaning and repairs, including leaking sinks and toilets, a hole under a bathroom sink, and broken or damaged fixtures such as bed, blinds, and door handles. Observations confirmed these concerns, with findings such as drywall patches, loose door handles, unsecured drain covers posing accident hazards, missing paint, and a buildup of a black substance on doors and floors throughout the resident hallways. Staff interviews corroborated that residents' concerns about maintenance and cleanliness were ongoing and not being addressed in a timely manner. A registered nurse acknowledged awareness of the building's need for repairs and deep cleaning, and confirmed that residents had been voicing these issues during council meetings without resolution. The Maintenance Director, who had been absent due to illness, stated that some repairs had been made upon his return, but the report documents that the deficiencies persisted during the survey period, affecting all 96 residents in the facility.