Failure to Address and Document Resident Council Concerns
Penalty
Summary
The facility failed to document and follow up on concerns raised by residents during Resident Council meetings, as evidenced by a review of meeting minutes from August 2024 to March 2025. The minutes showed that resolutions to concerns from previous meetings were left blank, and specific issues such as requests for more outings, a higher activities budget, loud music in other residents' rooms, a pop-up facility store, bed linen changes, call lights, and snacks including fresh fruit were not addressed. Interviews with the Resident Council President, a staff member, and the administrator confirmed that these concerns had not been resolved or communicated back to the residents, and the resolution sheets remained unfilled. This affected all 10 regular members of the Resident Council and had the potential to impact all 63 residents in the facility.