Failure to Prevent Water Intrusion Creates Unsafe Environment
Penalty
Summary
The facility failed to maintain a safe, functional, and comfortable environment for residents, staff, and the public, as evidenced by repeated incidents of rainwater entering the [NAME] unit hallway during heavy rainstorms. On multiple occasions, rainwater was observed flowing in under the exit door near the rooms of two residents, resulting in puddles that covered a significant area of the hallway. This issue was confirmed by both ombudsmen and facility staff, including the Maintenance Director and Administrator, who acknowledged that water intrusion occurred during heavy rain and that the problem had been reported to facility leadership and regional operations. Despite these reports, there was no clear resolution or effective intervention to prevent water from entering the hallway. During observations, rainwater continued to accumulate in the hallway, with staff resorting to placing bath blankets on the floor to soak up the water. No wet floor signs were present to warn residents, staff, or visitors of the hazard. Residents on the affected unit, including one who vocally expressed frustration about the recurring issue, were directly impacted by the water intrusion. Review of facility policy confirmed that residents are entitled to a safe, clean, and comfortable environment, which was not upheld in this instance.