Failure to Maintain Clean, Safe, and Comfortable Environment
Penalty
Summary
The facility failed to maintain a clean, safe, and comfortable living environment for its residents, as evidenced by multiple observations of environmental deficiencies throughout several hallways and common areas. Surveyors noted large stains on ceiling tiles, cracked and debris-filled light fixtures, peeling and unfinished ceiling drywall, damaged paint, and visible dust accumulation on ceiling vents. Damaged drywall was observed in several locations, including areas where hand sanitizer dispensers had been removed. These issues were present in various hallways and outside multiple resident rooms, as well as in common areas such as the resident lounge and near the beauty shop. All concerns remained unaddressed during a follow-up observation later the same day. Interviews with the Administrator and housekeeping leadership confirmed the presence of these environmental and maintenance concerns. The Administrator reported that the Director of Maintenance was on leave and a newly hired assistant was still in orientation, resulting in minimal resources to address maintenance issues. The Director and Assistant Director of Housekeeping acknowledged that cleaning light fixtures and vents was their responsibility, while drywall and ceiling repairs were referred to maintenance. Review of facility policy indicated that both housekeeping and maintenance services are required to maintain a sanitary, orderly, and comfortable environment.