Failure to Provide Hygiene Supplies and Maintain Resident Bathrooms
Penalty
Summary
The facility failed to provide a safe, clean, and homelike environment for multiple residents, as evidenced by the lack of basic hygiene supplies and maintenance issues in resident bathrooms. For one resident with severe cognitive impairment, the bathroom lacked soap and paper towels, requiring staff to retrieve supplies from outside the room and use towels for drying hands. Another cognitively intact resident reported a non-functional soap dispenser and the absence of paper towels, leading her to purchase her own soap. She also could not access the sink near the entrance due to being in a wheelchair. A third resident, also cognitively intact, had a non-working sink marked 'out of order' and a leaking bathroom sink overflowing onto the floor, with no hand soap or paper towels available. In each case, staff interviews confirmed the absence of necessary hygiene supplies and acknowledged that supply shortages sometimes occurred due to missed deliveries. Facility staff, including housekeeping and plant operations, confirmed the deficiencies during interviews, noting that soap and paper towels should be available in every resident bathroom. The facility's policy requires housekeeping to maintain a clean, safe, and healthy environment, including providing personal hygiene items. Despite this, the affected residents did not have access to essential hygiene supplies or functioning bathroom fixtures, directly impacting their ability to maintain personal hygiene and comfort.