Failure to Provide Required Transfer, Bed-Hold, and Ombudsman Notifications
Penalty
Summary
The facility failed to provide required written notifications and documentation related to resident transfers and bed-hold policies for multiple residents who were hospitalized. Specifically, for four sampled residents and one closed record, the facility did not provide the residents or their representatives with written notices of transfer or bed-hold, nor did they notify the State Long Term Care Ombudsman as required. In several cases, the bed-hold notices that were provided lacked the required information about the reserve bed payment amount, and transfer notices did not show evidence of Ombudsman notification. These deficiencies were identified through record reviews, policy reviews, and staff interviews. The review of facility policies confirmed that written information regarding bed-hold practices and transfer notifications, including the reserve bed payment policy and Ombudsman notification, should be provided at the time of transfer for hospitalization. However, documentation for the sampled residents showed missing or incomplete notices for hospitalizations, with some records lacking any notice and others missing specific required details. An administrative nurse confirmed during interviews that the required documentation was not present in the records reviewed.