Failure to Serve Palatable and Properly Tempered Food and Drink
Penalty
Summary
Surveyors found that the facility failed to provide food and drink that was palatable, flavorful, and at an appetizing temperature during two observed lunch meals. Multiple residents reported dissatisfaction with the quality and temperature of the food, describing it as cold, bland, undercooked, or not matching their requests. Observations confirmed that food items served to residents were not at appropriate temperatures, with hot foods measured between 114 and 132.9 degrees Fahrenheit and cold foods between 55 and 63 degrees Fahrenheit, which did not meet the standards stated by the Food Service Director. Staff interviews revealed uncertainty about the required serving temperatures for hot and cold foods, and it was common practice to reheat food in microwaves when residents complained. The Food Service Director acknowledged that the temperatures recorded during test tray observations were unacceptable and explained that while plate warmers and immediate delivery to units were used, there was no control over how quickly staff served the food after arrival. The deficiency was identified for two consecutive lunch meals, and six residents specifically voiced concerns about the food's taste, temperature, and preparation, with one resident relying on family to supplement their meals due to dissatisfaction.