Failure to Deliver Resident Mail on Saturdays
Penalty
Summary
The facility failed to ensure that residents had reasonable access to and privacy in their use of communication methods, specifically regarding the delivery of mail. According to facility policy, residents have the right to send and receive mail, including letters, packages, and other materials delivered by means other than the postal service. However, during a surveyor-led Resident Council meeting, all residents present reported that mail was not delivered to them on Saturdays. Interviews with staff confirmed that mail was only delivered Monday through Friday, as the activities department, responsible for sorting and distributing mail, was not available on Saturdays. The administrator was unaware of the specific mail delivery schedule and deferred to the activities director for details. This practice affected all residents in the facility.