Failure to Maintain Effective Pest Control Program
Penalty
Summary
The facility failed to maintain an effective pest control program on the second and third floors, as well as in the main kitchen, resulting in ongoing rodent activity and evidence of infestation. Multiple residents reported frequent sightings of rodents in their rooms and common areas, with some stating they observed rodents daily. Direct observations confirmed the presence of rodent droppings in resident rooms, bathrooms, and dining areas, as well as dead rodents found in traps and containers. In several instances, rodent droppings were found in personal storage areas, such as wardrobes and nightstands, and in food containers, with one resident reporting that rodents had accessed and contaminated their food. Staff interviews corroborated the persistence of the issue, with some staff noting repeated sightings and the need for ongoing cleaning and monitoring. In the main kitchen, rodent droppings were observed in multiple locations, including near sinks, storage bins, and along tray lines. Although food was stored in covered bins, droppings were found on top of bin lids and on the floor in food preparation and storage areas. The exterior of the facility also presented conditions conducive to pest attraction, with a grease dumpster observed to have grease streaks and residue on its lid and sides. Additionally, the loading dock had visible gaps under the garage doors, providing potential entry points for rodents. The facility's pest control policy assigned responsibilities to various departments for cleaning, maintenance, and exclusion, but the ongoing presence of rodents and droppings indicated these measures were not fully effective. Pest control logbooks and exterminator service reports documented repeated rodent sightings and catches in both resident areas and dietary departments over several weeks. Residents and their families reported using personal traps in addition to those provided by the facility, and some residents expressed distress or inconvenience due to the rodent activity. Despite regular visits from an exterminator and efforts to seal entry points, the facility continued to experience rodent pressure, particularly in an older building structure. The deficiency was observed through direct evidence, resident and staff interviews, and review of facility records.