Failure to Provide Adequate Linens for Resident Care
Penalty
Summary
The facility failed to maintain a homelike environment by not providing an adequate supply of bath towels and face cloths for residents. Multiple Certified Nursing Assistants (CNAs) reported that linens, including towels and sheets, were frequently unavailable in the linen storage closets, requiring them to search other units for supplies, which were also insufficient. Family members and residents confirmed that clean towels and face cloths were often not available, resulting in missed showers and the use of blankets as substitutes. The Housekeeping Director acknowledged the ongoing shortage, noting that although new linens were ordered monthly, the supply remained inadequate. The facility outsourced its laundry services, and there was uncertainty about whether the same quantity of linens sent out was returned clean. Observations confirmed that only a limited number of new towels and washcloths were available for resident use. The Administrator was aware of the persistent linen shortage and ongoing complaints from staff and residents, despite regular orders for new supplies. Several residents and CNAs described instances where showers were postponed or not given at all due to the lack of towels, further illustrating the impact of the deficiency on daily care routines.