Failure to Maintain Clean and Hazard-Free Resident Room
Penalty
Summary
A deficiency was identified when a resident's room was found to be unclean and hazardous over multiple days. Observations revealed that the air conditioning unit in the room had its front panel removed, exposing internal components and an electrical wire, with a heavy accumulation of dust and grime indicating a lack of maintenance. The resident's bathroom toilet was soiled with urine and feces both inside and outside the bowl, and the floor was littered with tissue paper, medication cups, a plastic cup, scraps of paper, and dried brown spots from a spill. The waste bin was full, and the room had not been cleaned for an extended period, as confirmed by the resident, who stated she had to request housekeeping services and was dissatisfied with the cleanliness. Family members also expressed concern about the facility's cleanliness, describing it as atrocious and stating it was not appropriate to have to ask staff to clean the room. Staff interviews indicated that rooms were supposed to be cleaned daily, including sweeping, mopping, and cleaning of bathrooms and surfaces. However, repeated observations over consecutive days showed the resident's room remained in the same unclean condition, with no evidence of housekeeping intervention. Facility policy and the standard admission agreement both required daily housekeeping and routine cleaning to maintain a safe and sanitary environment, but these standards were not met in this instance.