Failure to Serve Food at Safe and Appetizing Temperatures
Penalty
Summary
The facility failed to provide food at a safe and appetizing temperature to three out of four sampled residents, all of whom were cognitively intact. Multiple residents reported receiving cold and unappetizing food, with some stating that the temperature of the food influenced their willingness to eat. Observations confirmed that food items such as beef stroganoff, steamed broccoli, mashed potatoes, and hamburgers were served at temperatures below what is generally considered safe and appetizing. Additionally, pudding was served at a temperature of 67.3 degrees F. The facility was unable to provide its Food Temperature policy when requested. Interviews with staff revealed systemic issues contributing to the deficiency, including chronic short staffing, delays in meal delivery, and insufficient equipment such as plate covers and heated carts. Dietary staff reported that meal trays often waited up to 30 minutes before being picked up for delivery, and that not all trays could be covered or kept warm. Some meals were prepared up to three hours in advance and left sitting out until mealtime. Staff also noted that steam tables were not consistently used to keep food warm, and disciplinary actions had been taken against some kitchen staff for improper meal preparation and service.