Failure to Obtain Timely Laboratory Services for Physician-Ordered Tests
Summary
The facility failed to ensure that physician-ordered laboratory studies were obtained in a timely manner for three residents with acute medical needs. For one resident with multiple diagnoses including diabetes, hyperkalemia, and heart failure, a STAT order for CBC and BMP was placed following a change in condition. While some specimens were collected promptly, the blood draws for CBC and BMP were delayed until the following day, despite facility policy and staff expectations that STAT labs be collected within two hours. There was no evidence of additional follow-up with the laboratory or notification to the provider regarding the delay, and the provider only became aware of the delay the next morning when the resident's condition had further declined, resulting in a hospital transfer. Another resident with a history of heart failure, hematuria, and urinary tract infection had laboratory orders for respiratory viruses and urinalysis following an acute episode of confusion and foul-smelling urine. The required swabs were not collected on the day of the order due to a lack of supplies, and the tests were performed the following day. The provider was not notified of the delay, nor of the positive influenza result, contrary to facility policy and provider expectations. Interviews revealed that the system for monitoring and ordering lab supplies relied on nurses to notify health unit coordinators when supplies were low, and there was no routine monitoring in place. A third resident admitted for rehabilitation after hip surgery developed fever and cough, prompting orders for respiratory virus testing. While a COVID-19 test was collected and processed, there was no documentation of results for influenza and RSV, and staff interviews indicated uncertainty about specimen storage and lab pick-up procedures. The laboratory confirmed that STAT orders required direct notification from the facility, which did not occur. Facility policies required immediate action for urgent lab orders and a system for maintaining adequate supplies and timely specimen transport, but these procedures were not consistently followed.
Penalty
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A resident with severe cognitive impairment, dementia, and chronic lymphocytic leukemia returned from the ED with an order to recheck a WBC the next day, but nursing staff failed to arrange the lab draw. The AVS was reviewed later, the missed order was discovered, and staff stated the charge nurse was responsible for checking post-visit orders and that the lab order had been overlooked.
Missed Ordered Laboratory Testing: The facility failed to obtain multiple ordered labs for several residents, including PT/INR monitoring for a resident transitioning from Eliquis to Coumadin with a Lovenox bridge, urinalyses for residents with suspected UTI/CAUTI, CBC/CMP testing, anticonvulsant levels, blood cultures, and an ammonia level. One resident developed active bleeding with critically abnormal lab values and died in the facility while bleeding from multiple sites. The record also showed several ordered tests were not found or were not completed as ordered.
A resident with an abdominal surgical incision and left flank wound had a wound culture ordered after green drainage was noted from the wound vac, along with IV vancomycin and aztreonam. The culture was cancelled because the wrong tube was used, the wound was not re-cultured, and the wound nurse stated she had swabbed the fluid instead of the surgical site and believed the culture had already been completed.
A facility failed to obtain ordered lab services for a resident with HTN, anxiety, and muscle weakness. The record showed a provider ordered a CBC and BMP for monitoring, but documentation did not show the CBC was completed as ordered, and an IP confirmed the failure.
Ordered lab services were not completed for a resident with epilepsy. The resident had physician orders for a phenobarbital level and a TSH level, but neither test was drawn or resulted as ordered. An MDS nurse confirmed the missed labs, and the facility policy required timely lab services when ordered by the MD/NP/PA.
A resident's ordered BMP was not collected as directed because the order was not entered into the facility's online system with the correct collection date. An LPN stated the receiving nurse enters lab orders and the evening nurse collects the sample, and the DON confirmed the lab sample was not collected as ordered.
Failure to Arrange Ordered WBC Lab Draw After ED Return
Penalty
Summary
The facility failed to obtain laboratory services as ordered for one resident when staff did not arrange a WBC lab draw after the resident returned from the ED. The resident had severe cognitive impairment and required maximal assistance with ADLs. Diagnoses included Alzheimer's disease, a history of TIA and stroke, heart disease, dementia, and chronic lymphocytic leukemia. The resident's care plan identified an alteration in health care status related to dementia, unstable gait, hypertension, chronic lymphocytic leukemia, osteoarthritis, and history of TIA, with goals including vital signs in acceptable range, pain controlled to mild range, and ordered labs in acceptable range. The ED provider notes stated the resident was to return to the facility and have the WBC rechecked the next day. The resident's progress notes showed the AVS from the ED visit was reviewed several days later, and the instructions to check a WBC were noted at that time. When the laboratory department was contacted, it reported that no lab draw had been performed on the ordered date. Interviews with nursing staff indicated the charge nurse on the resident's unit was responsible for checking orders after return from an appointment, hospital, or ED, and another nurse was to recheck completed orders. Staff stated the nurse who reviewed the AVS missed the lab order and did not call it into the lab.
Missed Ordered Laboratory Testing
Penalty
Summary
The facility failed to obtain multiple laboratory tests as ordered by medical providers for 8 of 51 sampled residents, including PT/INR testing, urinalyses, CBC/CMP testing, anticonvulsant drug levels, blood cultures, and an ammonia level. The report states that these missed labs involved residents with significant medical histories such as atrial fibrillation, recurrent urinary tract infections, chronic kidney disease, epilepsy, cirrhosis, and cognitive impairment. Facility policy required the facility to provide or obtain laboratory services to meet resident needs. For one resident, the deficiency involved repeated failure to obtain PT/INR testing during a transition from Eliquis to Coumadin with a Lovenox bridge. PT/INR labs were ordered every 48 hours, but several were not obtained. Later testing showed a PT greater than 90 and an INR that could not be calculated because the result was greater than linearity. The resident then developed active bleeding, including bleeding from the nose, mouth, urinary tract, and rectum. Additional labs showed critically low hemoglobin and hematocrit, and PT/INR could not be determined because there was no clot endpoint. The resident died in the facility while actively bleeding. The report also describes missed ordered labs for other residents. One resident with altered mental status and a history of recurrent UTIs had urinalysis orders that were not found in the record, while another resident with suspected CAUTI had a urinalysis with culture and sensitivity ordered but no result located. A resident on warfarin had PT/INR orders that were not obtained as scheduled, and another resident had ordered CBC and CMP testing that was not found. Additional residents had missing anticonvulsant levels, missing infection workup labs including CBC, BMP, magnesium, blood culture, and missing ammonia testing. Surveyors discussed these missing tests with facility leadership, and the record reflects that the ordered laboratory services were not completed or could not be located in the clinical record.
Wound Culture Not Completed as Ordered
Penalty
Summary
Timely, quality laboratory services were not provided for a resident with an abdominal surgical incision and left flank wound when a wound culture ordered for the resident was not completed as directed. The resident had diagnoses including COPD, hypertension, chronic kidney disease, and tremors, and the baseline care plan indicated moderate impairment in daily decision making and a need for partial to moderate assistance with toileting. The care plan directed treatment per physician orders for the surgical incision and wound care. A physician order indicated that a culture and sensitivity of wounds could be obtained if indicated, and a skin/wound note documented green drainage from the wound vac on the resident’s left rib. The physician assessed the wound and ordered a wound culture along with IV vancomycin and aztreonam, but the culture collected was cancelled because a red cap viral tube was used instead of the appropriate pink cap culture swab. The wound was not re-cultured, and the wound nurse stated she had swabbed the fluid rather than the surgical site and believed the culture had been completed, while also noting the resident could not start the antibiotics without the culture being completed.
Failure to Obtain Ordered Laboratory Services
Penalty
Summary
The facility failed to obtain laboratory services as ordered for one of five residents reviewed, Closed Resident Record CR99. The clinical record showed CR99 was admitted to the facility and had diagnoses of high blood pressure, anxiety, and muscle weakness. A physician order dated 6/17/26 directed the facility to obtain a CBC and BMP one time only for monitoring on 6/22/26. Review of the record did not reveal documentation that the CBC was obtained and completed as ordered on 6/22/26. During an interview on 7/23/26 at 1:11 p.m., Infection Preventionist Employee E7 confirmed that the facility failed to obtain laboratory services as ordered for CR99.
Ordered Laboratory Tests Not Completed
Penalty
Summary
Laboratory services were not completed as ordered for one resident with epilepsy. The resident was admitted on 04/03/25 and, according to the MDS dated 06/12/26, was cognitively intact and dependent on staff assistance for ADLs. Physician orders dated 06/05/26 included a phenobarbital level every six months and a TSH level every 12 months starting on 07/01/26. The medical record showed that neither the phenobarbital nor the TSH lab was drawn or resulted in July 2026. During interview on 07/23/26, the Regional MDS Nurse confirmed the ordered TSH and phenobarbital labs were not completed. The facility policy stated laboratory services must be provided or obtained when ordered by a physician and that the facility was responsible for the timeliness of those services.
Missed Ordered Lab Collection
Penalty
Summary
The facility failed to collect laboratory exams ordered by the physician for Resident #15. A physician order dated 06/17/26 directed a BMP in 10 days, but the record did not document lab results for 06/27/26, and the Treatment Administration Record for June 2026 showed the lab was not drawn as ordered. During interview, an LPN stated that when labs are ordered, the receiving nurse is supposed to enter the order into the facility's online system and set the appropriate completion date, and that the evening nurse would be responsible for collecting the resident's lab sample. The DON later stated that the physician's order for a BMP in 10 days was not entered into the system with the correct collection date, and the lab sample was not collected as ordered.
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