Lack of Formal Performance Improvement Projects in QAPI Program
Penalty
Summary
The facility failed to provide evidence of an ongoing Performance Improvement Project (PIP) focused on high-risk or problem-prone areas, as required by their Quality Assurance and Performance Improvement (QAPI) program. Review of QAPI meeting minutes from April 2024 through March 2025 showed no PIP projects with documented goals, action plans, data collection, or analysis for areas or issues identified as needing improvement. During an interview, the Director of Aging Services, the facility administrator, and the DON confirmed that while there had been some previous PIP projects, no formal PIP plans had been developed in the past year. The facility's QAPI policy requires the identification and correction of high-risk, high-volume, or problem areas, but this process was not followed, potentially affecting all 47 residents in the facility.