Failure to Maintain Home-Like Environment Due to Persistent Odors
Penalty
Summary
Surveyors observed a strong and persistent urine odor throughout the facility, including upon entry, on the ramp to the upper level, and in hallways leading to resident rooms, all of which were carpeted. The odor was noted at multiple times over two consecutive days. When questioned, the Maintenance Supervisor was unsure of the carpet cleaning schedule and only after consulting with corporate staff stated that carpets are cleaned every six months by an outside company, but could not provide documentation or an invoice for the last cleaning. Additionally, the facility was unable to provide a policy for cleaning carpets or maintaining a home-like environment by the end of the survey. These findings demonstrate a failure to maintain a home-like environment free of offensive odors, as required, with the potential to affect all residents, staff, and visitors.