Failure to Serve Meals at Palatable and Safe Temperatures
Penalty
Summary
The facility failed to ensure that meals were maintained and served at a palatable and safe temperature, affecting multiple residents. During a Resident Council meeting, several residents reported that food was often served cold, particularly for those residing on the second floor or choosing to eat in their rooms, as they were served last. Residents also noted delays in being brought to the dining room, resulting in further cooling of their meals. Review of past Resident Council minutes revealed ongoing complaints over several months, including reports of cold breakfasts, melted ice cream, and meals served without adequate heat from the steamtable. These concerns were corroborated by both the Activity Director and Corporate Activity Director, who acknowledged awareness of the issue and attributed it to delays in food service rather than improper cooking temperatures. A temperature test conducted with the Dietary Manager confirmed that food items, including pork and potatoes, were served below the required temperature, with milk and dessert also not at appropriate temperatures. The Dietary Manager expressed uncertainty about why the food was not meeting temperature requirements despite the use of plate warmers and noted that staff workload and delays in tray service could be contributing factors. The Administrator, who was new to the facility, was aware of the ongoing concerns but could not confirm if the issues were current or historical. No corrective actions or follow-up measures were described in the report.