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F0565
E

Failure to Provide Privacy During Resident Council Meetings

Worcester, Massachusetts Survey Completed on 04-17-2025

Penalty

No penalty information released
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The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

Summary

The facility failed to provide adequate privacy for residents during Resident Council meetings, as required by resident rights policies. Specifically, the meeting space reserved for these gatherings was not private, with staff frequently using the area as a passageway to access other parts of the building during the meetings. This lack of privacy was confirmed by 10 out of 15 residents in attendance, who reported that staff regularly cut through the space while meetings were in progress. The Resident Council President also noted that privacy during meetings was uncommon, indicating this was the first time in a long period that the group had experienced a private session. The Activities Director, responsible for organizing Resident Council meetings, acknowledged that in the previous year, meetings had been interrupted by staff walking through the hallway approximately four times. The Director further stated that staff should not have been present during these meetings, as residents desired privacy, which had not been consistently respected. The meeting space itself was observed to be divided by a hallway with double doors at each end, but this arrangement did not prevent staff from passing through during council meetings.

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