Failure to Maintain Clean and Homelike Environment
Penalty
Summary
Surveyors observed persistent cleanliness issues in multiple areas of the facility, including a resident room and the first floor unit. In one resident room, a pink sticky substance, food particles, napkins, and wrappers were present on the floor for several days, and the floor remained sticky despite daily cleaning claims. A resident in the room expressed a desire for the room to be cleaned. The Director of Housekeeping acknowledged the presence of a stain that required waxing and stated that the floor had not been waxed for a month. Throughout the survey, the first floor unit, including hallways, the nurses station, and resident rooms, was noted to have ingrained dirt on the floor tiles and thick, dark dirt on the baseboards. Staff interviews confirmed that the floors and baseboards had been dirty for an extended period, and the floor scrubbing machine had been broken for some time. Housekeeping staff reported only having mops available and not cleaning baseboards. Both staff and residents commented on the unclean environment, with one resident stating that the facility was dirty and not homelike. The facility's policy requires a clean, sanitary, and orderly environment, which was not maintained.