Failure to Provide Receipt and Maintain Records for Resident Personal Funds
Penalty
Summary
The facility failed to maintain proper bookkeeping techniques for a resident's personal funds. A resident questioned a $1000 deduction from their account labeled as Personal Needs Items and requested a receipt for the transaction. The facility was unable to provide the resident with a receipt or retain a copy of it. The resident had previously discussed the issue with both the business office and the corporate financial group, but no documentation supporting the transaction was found in the business office records. The business office manager confirmed that a grievance regarding the missing receipt was received from the resident and investigated, but no record or receipt for the $1000 transaction could be located. The business office manager reported the issue to the Nursing Home Administrator, and documentation of the grievance and notification was provided to the survey team. However, the resident was not provided with a written response to their concern.