Failure to Maintain a Homelike and Clean Environment in Resident Rooms
Penalty
Summary
Surveyors identified deficiencies in the facility's maintenance of a homelike environment in two resident rooms. In one instance, a resident reported that their bathroom sink did not have working hot water, and observation confirmed that only the hot-water faucet handle was functioning, with no water coming from the cold-water faucet. The issue was brought to the attention of the unit manager, and the Director of Nursing was later questioned about the status of the repair, at which point they were not yet aware of the problem. In another room, a resident reported that the curtains were consistently dusty and not being cleaned properly, and also pointed out black dots on the bathroom door frame. The surveyor confirmed the presence of large pieces of dust and white particles on the curtain, as well as black dots extending from the top of the door frame to the wall above. These environmental concerns were verified through observation and photographs, and the Maintenance Director was informed of the findings.