Failure to Investigate and Report Misappropriation of Resident Property
Penalty
Summary
The facility failed to conduct a complete investigation into an allegation of misappropriation of property involving a resident's PlayStation 5. When the resident was transferred to the hospital, the facility packed and stored the resident's belongings, assuring the resident that the items were secured. Upon the resident's return, the PlayStation was missing, and the resident reported the loss to the facility. Despite the grievance being brought to the attention of the then Nursing Home Administrator, only a building search was conducted, and the item was not found. The resident ultimately replaced the PlayStation independently after receiving no resolution from the facility. Additionally, the facility did not submit a self-report or provide an investigation to the regulatory agency, the Office of Health Care Quality (OHCQ), as required. Interviews with staff and the current Nursing Home Administrator confirmed that no formal investigation or regulatory notification was completed regarding the missing property. The deficiency was identified during a complaint survey, with evidence from interviews and review of the complaint documentation.