Residents Denied Access to Managed Funds Outside Business Hours
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
Facility staff failed to ensure that residents whose funds were managed by the facility had access to their money at any time. During an interview, the Business Office Manager stated that residents could only access their funds during normal business hours, which are 8:30 AM to 5:00 PM, Monday through Friday, and that no one could access funds on weekends. Prior to the COVID-19 pandemic, the Receptionist would provide residents with money, including on weekends if present, but this practice had ceased. At the time of the survey, there were 94 open resident accounts with balances being managed by the facility, and none of these residents could access their funds outside of business hours.