Failure to Maintain Clean and Functional Resident Shower Areas and Privacy Curtains
Penalty
Summary
Surveyors identified deficiencies related to the facility's failure to maintain a clean, comfortable, and homelike environment for residents. On multiple occasions, surveyors observed cracked and discolored tiles, missing shower heads, and out-of-order showers in spa rooms on the first, second, and third floors. Despite staff being aware of these maintenance issues, there was a lack of timely repair and incomplete documentation in the maintenance logs. Some showers in disrepair were still being used for resident bathing, and dirty washcloths were found in the shower stalls during observations. Additionally, a resident's privacy curtains were noted to have dark brown stains during the initial and subsequent observations over several days. Although the environmental services department was reportedly responsible for changing stained curtains, the stained curtains in the resident's room remained unaddressed until after surveyor intervention. Staff interviews confirmed awareness of the issue, but there was a lack of follow-through to resolve it in a timely manner.