Failure to Maintain Resident Dignity and Privacy During Care
Penalty
Summary
On two separate days of survey, staff failed to maintain resident dignity and respect during care. In one instance, a resident who was dependent on staff for all activities of daily living was observed receiving incontinence care with the privacy curtain closed but the window curtains open, exposing the resident to the parking lot. This exposure was confirmed by both the surveyor and the charge nurse, who found the window curtains open while the resident was being cared for. The resident later stated a preference for the curtains to be closed during care, although they were not particularly bothered by the incident. In another instance, a certified nursing assistant (CNA) was overheard requiring a resident to say 'please' before assisting them to the bathroom. The resident expressed frustration, stating they only asked to use the bathroom. The CNA confirmed that she required the resident to say 'please' before providing assistance, citing the resident's verbal behavior. The surveyor confirmed with the CNA, as well as with the administrator and director of nursing, that the resident was not treated with dignity and respect during this interaction.