Failure to Provide Effective Communication Training to Direct Care Staff
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to provide effective communication training to direct care staff members, as evidenced by record reviews and staff interviews. Personnel records for five certified nursing assistants (CNAs) showed that none had received the required effective communication training since their respective dates of hire. Interviews with the CNA Supervisor confirmed that effective communication training was not included in either new hire orientation or ongoing in-service training. The Director of Nursing also confirmed that these staff members had not received the necessary training.