Failure to Ensure Resident Dignity and Respect During Care
Penalty
Summary
A deficiency was identified when staff failed to treat a resident with respect and dignity, as required. The resident, who had a diagnosis of unspecified dementia and moderately impaired cognition (BIMS score of 11), required substantial assistance with activities of daily living (ADLs). On the date in question, the resident reported that a CNA was rough when assisting her, prompting the resident to remove the CNA's hand and verbally express her discomfort. The resident also reported to an LPN that the CNA was consistently rude and disrespectful during care. Interviews with staff confirmed that the CNA displayed frustration and used an aggravated tone when interacting with the resident, including verbally disagreeing with her and telling her she could not walk. The LPN who entered the room observed the CNA's visible frustration and inappropriate behavior, and confirmed that such conduct was not suitable when providing care. The Director of Nursing also acknowledged that staff should not argue or disagree with residents and must always treat them with dignity and respect.