Failure to Post State Agency Contact Information in Accessible Location
Penalty
Summary
The facility failed to post the names, addresses, and telephone numbers of pertinent state agencies and advocacy groups in a manner that was accessible and understandable to residents and their representatives. Observations revealed that the required information was posted on a framed, letter-sized document outside the business office, at the end of a hallway that was not easily noticeable from the main hallway. The posting was positioned with the bottom of the frame 64 inches above the floor, making it less accessible. The hallway where the posting was located only contained the business office and two staff bathrooms, further limiting its visibility to residents and their representatives. A review of the facility's admission packet showed that it included a document stating the complaint telephone number was posted in an accessible and visible location, as required by state regulations. However, during interviews, the administrator acknowledged that the print could be larger and the document could be positioned lower on the wall. Additionally, although the administrator believed the information was displayed on televisions by the nursing stations, observations confirmed that the state agency complaint address and phone number were not shown on the television during the observed period.