Failure to Address Resident Group Food Complaints
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to address and resolve grievances voiced by the resident group regarding the quality of food served. Review of monthly resident council meeting minutes from January to July 2025 documented repeated complaints that meals were cold, improperly cooked, and served in small portions. During a resident council meeting in July, multiple residents reported that the food issues had not been addressed and had worsened, with meals being served uncooked, cold, and with tough meat. The Activity Director, present at the meeting per residents' request, confirmed that these complaints had been ongoing since January and remained unresolved at the time of the survey.