Failure to Maintain Clean and Sanitary Resident and Shower Areas
Penalty
Summary
The facility failed to provide adequate housekeeping services to ensure a clean and sanitary environment for four of 21 sampled residents, as well as all four shower rooms used by residents. Observations revealed a black, fuzzy-appearing substance with a strong odor, potentially indicative of mold, present around sinks, in bathrooms, on tiles, and in other high-moisture areas. Specific findings included cracked tiles, missing rubber edging on furniture exposing sharp wood, and the presence of garbage and foul-smelling substances in resident rooms and shower areas. The black substance was noted on baseboards, bathroom fixtures, and shower chairs, with some areas also exhibiting cracked or damaged surfaces. Interviews with staff indicated a lack of awareness regarding the presence of the black substance. The DON and Housekeeping Manager both stated they were unaware of the issue prior to the survey, and the Housekeeping Manager confirmed that while deep cleaning was scheduled weekly, the black substance had not been addressed. The Maintenance Assistant identified the issue as a housekeeping matter, and the Administrator stated that housekeeping services were contracted out and were expected to maintain cleanliness, but she had no knowledge of the black substance prior to the survey. Facility policies reviewed indicated a requirement for a clean, safe, and comfortable environment, but these were not followed as evidenced by the observed conditions.