Failure to Deliver Resident Mail on Saturdays
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to deliver mail to residents on Saturdays, resulting in residents not having reasonable access to send or receive written communications. Observations revealed a basket labeled United States Postal Service (USPS) containing numerous envelopes at the front entry, and interviews with a resident and the Administrative Nurse confirmed that mail was not delivered on weekends due to the absence of a designated staff member for this task. The facility's policy required mail to be delivered to residents within 24 hours of receipt by the post office, except when there is no regularly scheduled postal pick-up service, but this was not followed on Saturdays.