Failure to Address Resident Council Concerns on Care and Staffing
Penalty
Summary
The facility failed to resolve recurring issues reported by the Resident Council, specifically regarding food choices, menu options, food temperatures, and the cleanliness and maintenance of shower rooms. Over a period of several months, Resident Council minutes documented repeated concerns about staff not adhering to resident bathing schedules, with reports that staff would enter rooms, turn off call lights, and leave without providing care. Residents also reported that showers were not completed on assigned days, with staff citing being too busy or insufficient staffing as reasons for missed care. Additionally, there were ongoing complaints about delayed call light responses and untimely completion of resident care tasks. Despite these concerns being consistently raised in Resident Council meetings and documented in meeting minutes, the issues persisted over time. Staff responses included statements that staff had been educated on following shower schedules and responding to call lights, but residents continued to report the same problems. The facility's policy required communication and response to council concerns, but the repeated nature of the complaints indicated that the facility did not effectively address or resolve the issues, leading to ongoing dissatisfaction among residents.