Failure to Treat Resident with Dignity During Hygiene and Financial Discussion
Penalty
Summary
Staff failed to treat a resident with dignity and respect during an interaction regarding personal hygiene and financial matters. The resident, who was cognitively intact and required partial to moderate assistance with showers, was reportedly called a derogatory name by the Senior Revenue Cycle Manager (SRCM) and questioned about unpaid bills and personal spending. This incident was witnessed by the Social Services Director, who reported that the SRCM used profanity when addressing the resident about taking a shower. The resident later recalled feeling ganged up on by staff about not paying rent and not taking a shower, although he did not recall the use of profanity. Multiple staff interviews provided conflicting accounts regarding the use of inappropriate language, with the SRCM and an LPN denying the use of profanity, while the Social Services Director confirmed it occurred. The resident was observed to be well-groomed and wearing clean clothing at the time of the investigation. The incident was documented in a facility-reported incident and corroborated by staff interviews, indicating a failure to honor the resident's right to dignity and respect.