Failure to Maintain Clean and Homelike Environment Due to Worn Carpet and Pest Issues
Penalty
Summary
The facility failed to provide a clean and homelike environment as evidenced by large, blackened, and worn areas of carpet in the main lobby and at the entrance of the skilled unit. Observations revealed that the carpet in these areas was significantly stained and darkened, with measurements provided for the affected spaces. Staff interviews confirmed that the carpet had been cleaned twice in the past six months, but the cleaning was not effective due to the carpet's worn condition. Housekeeping staff reported that the facility was planning to replace the carpet with laminate flooring, but no timeline had been established for completion, and the current state of the carpet persisted. Additionally, the facility experienced an incident involving bed bugs brought in by a resident's visitor. Staff followed facility policy by isolating and treating the affected room, laundering clothing, and working with a contracted pest control company. Despite these actions, the presence of bed bugs and the ongoing issues with the carpet contributed to an environment that was not clean or homelike, as required. Staff interviews indicated that the facility was aware of the problem and had plans for remediation, but the deficiency remained at the time of the survey.