Failure to Maintain Clean and Homelike Environment
Penalty
Summary
Surveyors observed that the facility failed to maintain a clean, comfortable, and homelike environment for its residents. Multiple areas throughout the building, including hallways, resident rooms, and the dining room, had carpets with significant dark stains, blackened discoloration, and ground-in dirt. The wallpaper border above the handrail in one hallway was partially removed and peeling in several areas. Staff interviews confirmed that the carpets had not been thoroughly cleaned since before Mother’s Day, with only spot cleaning performed, which was ineffective in addressing the persistent dirt and stains. The maintenance supervisor noted that recent heavy rainfall had caused water to enter the building, resulting in wrinkled carpets, and that a resident repeatedly peeled wallpaper from the walls, which had not been successfully repaired. A resident interviewed in the dining room expressed dissatisfaction with the dirty and worn carpet, stating it made her feel sick to eat meals in that environment. Staff members, including the maintenance and housekeeping supervisors, acknowledged ongoing concerns about the cleanliness and condition of the carpets, citing challenges such as humidity, rain, and the ineffectiveness of current cleaning efforts. These observations and interviews demonstrate the facility's failure to provide a safe, clean, and homelike environment as required.