Failure to Treat Resident with Dignity and Respect During Care
Penalty
Summary
Staff failed to treat a resident with dignity and respect during the provision of care. While providing care to a resident diagnosed with major depressive disorder, anxiety disorder, and a nontraumatic intracerebral hemorrhage, two CNAs discussed the resident's personal feelings and history in the resident's presence. The conversation included comments about the resident not liking one of the CNAs and referenced the resident's past as a monk, with remarks about expectations of peace and love. The resident was not acknowledged during this exchange, and the conversation was conducted in front of both the resident and a camera in the room, which was later reviewed by the family and facility administration. Interviews with staff and administration confirmed that the conversation was unprofessional and that neither CNA attempted to redirect or stop the discussion in the resident's presence. Other staff members interviewed indicated that discussing resident information or personal feelings in front of residents is considered disrespectful and should not occur. The facility's policy on resident rights, which was in effect at the time, stated that residents have the right to be treated with dignity and respect. The deficiency was identified following a complaint from the resident's family, who observed the incident via the room camera.