Failure to Maintain Sanitary and Comfortable Resident Environment
Penalty
Summary
Surveyors identified that the facility failed to maintain a safe, functional, sanitary, and comfortable environment for residents across all three units reviewed. Observations revealed strong urine odors in multiple resident bathrooms at different times of the day, as well as damaged and unclean flooring, including crumbling caulking, debris, cobwebs, and holes in linoleum. These issues were present in several shared bathrooms and resident rooms, indicating a widespread problem with cleanliness and maintenance. Interviews and record reviews further supported these findings. A housekeeper reported that resident rooms were cleaned daily, including dusting, sweeping, mopping, cleaning high-touch surfaces, removing trash, and cleaning toilets. However, resident council meeting minutes indicated ongoing dissatisfaction with the cleanliness of bathrooms, with requests for a deep cleaning schedule and specific complaints about the condition of bathroom floors. The facility's housekeeping policy required maintaining a sanitary, orderly, and comfortable interior, but the observed conditions did not meet these standards.