Failure to Maintain Clean and Safe Environment Due to Inadequate Housekeeping
Penalty
Summary
The facility failed to maintain clean floors in one of five units, affecting all 14 residents reviewed for environmental conditions. Observations on multiple occasions revealed dirt and spillage of an unknown black substance on the floors near the nurse's station and in the Shoreline hallway. Resident interviews and Resident Council meeting minutes documented ongoing concerns about inadequate housekeeping, particularly on weekends, with reports of rooms and bathrooms not being cleaned and food trays left in rooms. Residents and their representatives described the facility as dirty, and staff interviews confirmed that there had been recent problems with housekeeping coverage. Documentation from Resident Council meetings indicated that both residents and staff were unclear about cleaning responsibilities, with CNAs and housekeeping staff each indicating it was the other's duty. The facility's policy requires a safe, clean, and comfortable environment, but observations and interviews demonstrated that this standard was not met during the survey period. The deficiency was cited in relation to a specific complaint.