Failure to Ensure Accessible Posting of Resident Rights and Ombudsman Contact Information
Penalty
Summary
Surveyors found that the facility failed to ensure residents were informed of the location of the Ombudsman and other state agencies' contact information, as well as where a copy of resident rights was posted. During a resident/surveyor meeting, all residents present reported being unaware of where to find this information. Observation revealed that the resident rights poster was placed on a wall in a lounge area past the receptionist desk, with a small desk beneath it that obstructed visibility for residents using wheelchairs. Additionally, the Ombudsman and other required contact numbers were found on a shelf in the same lounge area, but not in a clearly accessible or visible location. The Administrator confirmed that while families could access the information and residents received a handbook at admission, the postings were not readily accessible to all residents as required by facility policy.